CX matters. Customer loyalty is the sole driver of organic growth—but proving that connection has been elusive to many companies. On December 19, 2023, at 11 AM CT, we're proud to invite Topher Mitchell, the leader of Qualtrics’ Value Advisory Group, to join Heart of the Customer's CEO Jim Tincher for a live webinar for leaders eager to drive and demonstrate the business impact of their CX efforts. Read more and register below!

In this white paper, we present a process to break down barriers in creating a company-wide approach to customer experience through stakeholder management. We will first show the challenges in the current state and will introduce Prosci’s AKDAR change management model. Then we will show how to implement stakeholder management in your organization for a unified CX vision.

Watch the replay of the "Stakeholder Resistance: Breaking Barriers to CX Buy-In" webinar, where customer experience experts Jim Tincher, CCXP and Shawn Phillips, CCXP discuss building alignment with stakeholders to support a common CX vision across the organization. Gain insights from industry experts on your unique challenges relating to customer experience and stakeholder management. Walk away with tools and tactics you can implement directly into your CX program.